Privacy Policy

1. Introduction
   Welcome to Bombay Sourdough Company (“we,” “our,” “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website [bombaysourdoughcompany.com] and place orders with us.
2. Information We Collect
   We collect information that you provide directly to us, which may include:

• Personal Identifiers: Your name, email address, phone number, and delivery address.
• Order Information: Details of the products you order, transaction history, and payment information (processed securely by our third-party payment processors like Razorpay. We do not store your full card details on our servers).
• Technical Data: Your IP address, browser type, and information about your interaction with our website, collected via cookies and similar technologies.

3. How We Use Your Information
   We use the information we collect for the following purposes:

• To Fulfill Your Orders: To process your payments, arrange for delivery, and communicate with you about your order (e.g., sending confirmations and delivery updates).
• To Communicate with You: To respond to your inquiries and send you important administrative updates about our service.
• For Marketing (with your consent): To send you promotional messages and updates about new products or offers. You can opt-out of these communications at any time by using the “unsubscribe” link in our emails.
• To Improve Our Service: To analyze how our website is used so we can improve your experience.

4. How We Share Your Information
   We value your trust and do not sell your personal data. We may share your information only in the following limited circumstances:

• With Delivery Partners: We share your name, phone number, and delivery address with our delivery/logistics partners to complete your order.
• With Service Providers: We use trusted third-party services for payment processing (Razorpay), website analytics (Google Analytics), and email marketing. These partners are bound by contracts to keep your information secure and use it only as we instruct.
• For Legal Reasons: We may disclose information if required by law or to protect our rights, safety, or property.

5. Data Storage and Security
   We implement appropriate security measures to protect your personal information from unauthorized access or disclosure. Your data is stored on secure servers, and we retain it only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.
6. Your Rights
   You have the right to:

• Access and Correction: You can access and update your personal information through your account settings or by contacting us.
• Data Deletion: You can request that we delete your personal data, subject to certain legal obligations.
• Opt-out of Marketing: You can unsubscribe from our marketing emails at any time.

7. Cookies
   Our website uses “cookies” (small text files) to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. You can choose to disable cookies through your browser settings.
8. Changes to This Policy
   We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date.
9. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us at:

Email: bakes@bombaysourdoughcompany.com

WhatsApp: 9833176088